Unable to upgrade to Disney+ Premium

I am FUMING with my recent plan change. Previous plan included Disney+ Premium, which is no longer available through any Verizon plan. I was told explicitly by the sales rep that I can “add on” the premium version through my account and “pay the difference” through the app. He went as far as writing down step-by-step instructions on how to do that. Apparently, this ISN’T possible and I’ve been lied to. I am completely dissatisfied with this and my experience.

Accepted answers

Verizon_Support

We do apologize for any information not provided and we are here to help. At this time, we do not offer the Disney+ bundle Premium. The Disney + bundle with ads can still be set up. A link with more details has been provided. https://www.verizon.com/digital/nsa/nos/ui/products/producthub/newpdp/disneyhuluespnbundle_perk

-Bryan

All comments

Verizon_Support

We would never want to mislead you and are happy to help with anything we can. Sending a private note now.

-Anthony

user19892

I too had the same experience and still cannot get an answer on how to fix this. I was not told that my Disney account would be changed and Disney said they cannot help as it is a Verizon issue. No one is willing to help and it is super frustrating

Verizon_Support

-Bryan