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Wrong Address

I signed up for 5G home internet. Verizon shipped my package to the wrong address. FedEx changed the address on the package. I was on the phone with Verizon for several hours last night 8/21/2025 being told over and over that there was another package being sent to the correct address. I am on the phone with Verizon support now, 8/22/2025, being told that there was no second package sent. I am being told that Verizon is taking absolutely ZERO responsibility for shipping my package to an address that is not a part of my account. They are doing nothing to right their wrong. I am being told by FedEx that Verizon needs to communicate to them about the address, and I’m being told by Verizon that FedEx is working on it. I want out of this contract, I will never use Verizon again. I am disgusted with the treatment I have been receiving over and over.

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Verizon_Support

Please check your status here.https://www.verizon.com/od/cust/orderStatusIndex#/ You can private message if further assistance is needed. is needed.

~Jorge

dhlange97

It is now 8/28, verizon shipped 2 home internet packages to the wrong address. I had to call and be on the phone for 2 hours just yesterday 8/27 to by some miracle get Jake to actually contact fedex and change the address on the package. He said he was going to call me back at 4PM EST to confirm everything went according to his plan. Jake never called me back. Now they say they received my return of the initial package; but there is a separate, new order number requesting a second return of the same initial package. When I check the order details and the device information it shows the line number, IMEI, and SIM for the device and confirms the return received and assessed. Whereas the new return order number with the device that does not have any device information. I received an email saying they are going to charge me $300 if I don not return the equipment they already confirmed they have.

Verizon_Support

Hey, dhlange97.Getting your equipment shipped out is our top concern. So we can review your order and ensure everything is taken care of, we need to talk in Private Message. We are sending you a message. Please reply back to our Private Message if you are still needing assistance.

-Christopher

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