Over 14 hours in chat, multiple calls for customer service. Over a week in waiting for support. Information that can be verified in the chat conversations. Reps did not to look over account history to see what problem is, instead want me to explain it again. Tired of explaining to a new person everytime. Do your job, read case notes. Know what's going on, before asking repetitive questions. Now have email into the Executive Office about customer lack of service.
