I have an a15 that every time I put a SIM card in it and try to use it it gives me a 24-hour screen lock and I've been trying for about 7 days and Joe sent me two SIM cards and I need some help
I'm assuming this A15 is a bring your own device which you purchased outside of Verizon, but please correct me if I'm wrong. I'd run the IMEI of the phone on the compatibility checker (link below) to see if anything comes up about it. Wondering if the phone is blacklisted.
https://www.verizon.com/bring-your-own-device/
We want to make sure you have a phone that works. We're sending you a Private Note to help. -James
We had sent a Private Message to continue the discussion related to your SIM card activation issue as well as linking your mobile number to your MyVerizon account. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
-Necia
