Service

Sheaw64

We have been calling and messaging Verizon wireless customer service and tech for days!!!!! And our daughter has been without a phone!! They told us we would have the replacement on Friday and we didn’t get it called Saturday just to be told it will be Monday!!! They told me they didn’t have the phone in stock! They didn’t call to let us know anything what so ever prior to spending 2 plus hours talking to multiple people. Our daughter had been without a phone this entire time in a new area! Go to the store, right?? She did (in an area she’s not familiar with) and they sent her off saying they couldn’t help her! THE VERIZON STORE! We were then told to just upgrade!!!! As the solution!!!! Beyond mad beyond disappointed with this company! They don’t care or understand the stress that we’ve been in! All this cramp started when the service when out in her area!

SynthpopAddict

Sorry to hear about all of that. I've read elsewhere that 3rd party stores won't do the "order pickup in stores", so if you were trying to get an order sent to a non-corporate store, that would be my guess as to why things aren't going through. The Stores link at the top of the forum page or on the main Verizon website will tell you which stores are company stores and which are 3rd party ones plus direct phone numbers for stores under the address information.

If there is/was a network outage in your daughter's neighborhood, I'd recommend using the "Check network status" link to the right, under the "Get help from Verizon" box to see if the outage is ongoing or to get updates. Network outages have nothing to do with your devices.

If you ordered a new phone online, my notes have a contact number for Internet Order Support: 866-338-7390.