LAST BILL

I ported out of Verizon. My new company needs my previous bill. Phone customer service gave me run around for over 3 hours. Sent me to this link, - https://secure.verizon.com/accessmanager/public/c/fu/loginDisconnectedStart?goto= which claims to not be able to locate my account (I had my account for 23 years, and disconnected same day, yet somehow now everything is gone.). PLEASE HELP ME

Accepted answers

Verizon_Support

Resolution update: By partnering with support, the issue of receiving the final invoice was resolved. If others encounter similar problems with being able to log into their account after disconnecting service, common factors can include not using your User ID instead of the phone number or not knowing the password.

If anyone else needs a copy of their bill here is a direct link to get started : https://login.verizonwireless.com/accessmanager/public/c/fu/loginDisconnectedStart?goto=

If there is anyone else having a similar issue, please contact us for support. -Dee

All comments

SynthpopAddict

I've heard you can still login to My Verizon using the User ID associated with the disconnected account for up to 6 months. Your User ID may not necessarily be the same as your forum username. If you forgot your User ID, try this link:

https://secure.verizon.com/account/forgot-user-id/start

Last bills generate at what would have been the end of your billing cycle, if you were still with Verizon. So if you only just ported out, the bill will not yet be available. Also, I've read that if you have device payoffs, those won't be on your first "last bill" as that will only show charges for your last month of service. Device payoffs will appear about 2 billing cycles after disconnecting.

You should receive the bills via snail mail, but if you don't get them, some people have reported having luck with getting employees at corporate (not 3rd party) Verizon stores to print bills out. Others haven't had success. Another alternative is to check the one-time bill pay site, which doesn't require logging into My Verizon:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

Verizon_Support

Hello mul1! It is unfortunate you had to move to another carrier after 23 years with us. We definitely want to help you. What method did you try using to locate your account in that link?

-Luis

Verizon_Support