Child Item

Site Totals

61366 Questions Answered 267 Categories

No Help - filed BBB complaint and still no help

I have been having issues for months trying to upgrade my phone. I finally upgraded after 2 months and now my bill has an upgrade order that was supposed to be cancelled August 18th for a sold out phone. It’s almost September and it’s still listed on my account and stating bill will be over $500 because this sold out phone upgrade order is still showing on my account dispute 3 tickets by 3 different reps. I filed a BBB complaint and got a call from a Marshall in the Verizon executive relations dept at 8:52pm EST IDK WHY HE CALLED SO LATE. Very unprofessional and basically he wanted to leave a voicemail and not actually speak to me or else he would have called during regular hours. That was Friday 8/23/25

have not heard back from him I left him a VM 8/25/25 still nothing. I asked for his supervisors info via email because this is ridiculous and unacceptable. I will be filing an official complaint because this is unheard of.

Comments

Verizon_Support

We are here to support you. Sending you a Private Message now.

-Cryssie

DesperatelySeeking

I got contacted by Verizon only to be told Verizon is working on it but I have not heard from a rep since last Wednesday. This forum appears to be not very helpful lol because I just got told after all this explaining that the department who is handling my issue who called me at 8:54PM EST ON 8/21/25 and it’s almost a week later tomorrow. So, no communication but I am told that “someone” is working on it.

Huge Tip: if Verizon Executive Relations is handling your issue, you might as well sit and twiddle your thumbs. They will not resolve anything and go ghost after one after your phone call and a voicemail.

5 years as A customer….bill @ $200 month is over $10K and I still can’t get proper assistance or any resolution

Verizon_Support

We understand your concerns and would like to help out. I will be sending a private message to get started.

-Cynthia

Child Item