Urgent: Returned Equipment Still Being Billed

hfsfarooqi

Dear Verizon Customer Support,

I am writing to bring to your attention an unresolved issue regarding my account and returned equipment.

I was a Verizon Wireless customer until March 2025, when I disconnected my services. Due to being out of the country, I was delayed in returning the equipment; however, I shipped it back on July 27, 2025. The UPS return reference number for the equipment is [redacted]

Despite having returned the equipment, I am still receiving bills for it. I have attempted multiple times to resolve this issue:

• I waited on the phone for over two hours trying to reach a live agent without success.

• I attempted to connect via live chat, but was unable to reach a representative.

• I also visited a Verizon store in person, but was informed they could not assist me.

This has been very frustrating, and I feel that while Verizon makes it easy to sign up for services, the process of disconnecting or resolving issues is unnecessarily difficult.

I kindly request that you:

1. Confirm receipt of the returned equipment.

2. Remove all charges related to this equipment from my account.

3. Provide written confirmation that my account is settled and closed.

I have been trying to resolve this matter for months, and I would appreciate your prompt attention.

Thank you for your assistance.

Sincerely,
H. Farooqi

Verizon_Support

Resolution update: By partnering with support, we were able to confirm that the device was returned and have resolved the charges on the account related to it.

For others that are needing to return home internet equipment, please take a look at the following link: https://www.verizon.com/support/wireless-home-equipment-return-faqs/

If you still require assistance or have any questions, please contact us for support. -Dee