My mothers recently transferred her service to a new provider while Verzion continued to charge for an account she didn't even have anymore, and because she doesn't have an account it is impossible to talk to someone. She has been to 3 different Verizon store without any resolution at this point. Honestly I would consider this willful fraud on Verizons part at this point, and this isn't even mentioned how they lied to her at a store 2 years back about a promotion they were running and the charges related. Unfortunately this has become a worrying trend with Verizon as the message board can attest to, I wonder if there is even 1 postivce message on here
