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Nintendo switch never recieved

As a new FIOS Verizon home WiFi customer, part of the promotion deals were to redeem the Nintendo switch (which I did on August 21st). Despite many hours on the phone with Verizon and chat representatives, I have not yet received the switch or any updates if it’s even on its way. Looking at the community board, this seems to be a frequent issue and feels like Verizon is false promoting products just to get more customers and then not actually delivering them…

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Verizon_Support

Kimjean005WIFI Thank you for reaching out. We want to make sure you are getting the switch. I will be sending you a PM as well.

-Harry

Kimjean005WIFI

FYI, I'm emailing back but I still haven't gotten a formalized solution yet. You guys have just asked me for my redemption order number which I shared but there's been no confirmation that my redemption was successful or that the product is on its way.

Verizon_Support

Hi! The Nintendo Switches are currently on back order. Just to confirm, is this part of a Fios promotion?

^CS

taavhaap

I have the same issue, it’s been 5 months and I haven’t even received the email that they supposedly were going to send. Extremely frustrating, considering canceling my service.

Verizon_Support

Hello, taavhaap. So sorry to hear you haven't received your promotion, but help is here. Please tell me more. What steps did you take via you online My Verizon account to redeem the promotion? Which service did you activate to qualify for the promotion in question.

-Natasha

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