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Shipment only had 1 accessory and nothing else. Ordered a Pixel 10 XL and 4 accesories

So I ordered a Pixel 10 XL and 4 accessories on Wednesday the 27th with 2 day shipping. The box arrived and my step dad signed for it. Opens the box and only the screen protector was there. The order status says complete despite me reaching out to support multiple times. First I was told over the phone that they needed to push through the rest of the shipment and I would get updated tracking. He gave me a ticket number. Then on Sunday I called again with that ticket number in hand because this didn't get alupdated tracking for the missing items. The rep said that ticket was marked resolved??? He gave me a new ticket number and said they would look into the missing items. Has anyone else experienced something like this and any recommendations to share?

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sanjay210

Did you get your missing item?

SynthpopAddict

Hi, I'm sorry to hear your package was mostly empty, and your ticket was simply closed without a definitive answer. It's likely your phone and accessories were stolen during the shipping process and they're now going to be fenced overseas. Unfortunately, this happens on a regular basis based on the number of threads I've seen regarding deliveries like yours and the number of victims outside the US who unwittingly bought such phones which now won't work. I've heard conflicting information on whom to contact, but I'd try filing a claim with the shipper if you have the tracking number. My notes have a contact number for Verizon's Internet Order Support as 866-338-7390.

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