VZ LTE Extender, HeMS Server not connecting

AC2025

Our Verizon LTE Extender for cell service stop working around August 12. Have 0-1 bars at home, in a "dead" area in big city - sometimes SOS. Verizon sent one replacement extender, didn't work, then another replacement extender that still can't connect. Logged into extender Admin and it passes all the steps except "Connecting to HeMS Server." Similar to other customers, spent 6+ hours talking with Verizon Customer Service, went through usual checks like factory reset, turn router off/on, etc. I see that in February 2025 user ckd1191 said this domain isn't registered: http://tr069-casahems.vzwfems.com:8080/hems-web-ui/ws/cwmp. Hopefully VZ Support could help with the same solution they gave him/her: "They sent me another LTE 4G Network Extender which had the URL updated to the following: HeMS Url: http://[2607:f160:8203:a06c:c0:160:0:20]:8080/hems-web-ui/ws/cwmp-server Removing the "bogus" URL and pointing to a specific address fixed the issue" Just want to be able to make/receive calls at our home, service we are paying for and not receiving. Thanks anyone with suggestions!

Verizouser1992

THIS SAME THING HAPPENED TO ME! On AUG 12th, my COX internet went down for a few hours and after it was back up, my Verizon LTE extender has been stuck on HeMS! (Had it for over a year with no issues) I've called COX and Verizon numerous times but always unable to resolve. They've had me repeat the same steps multiple times which is infuriating and I've been promised for call backs on the weekend with no call backs.. Getting to the point where I've been looking at other cell providers.... Have you had any luck fixing this issue?? Any help would be greatly appreciated.