Final bill

diakyasmine

I have tried everything to log into the "disconnected" login page and the account was locked "for security".

I need a copy of my Device Payment Buyout Charge Agreement, but I cannot login or find a way to unlock the account.

Can a Verizon representative open a case for me? I can't get chat assistance because I am not able to sign in at all.

SynthpopAddict

I've heard you are supposed to be able to login to My Verizon for up to 6 months after disconnecting, if you use the User ID associated with the account, not the phone number. Your User ID is not necessarily the same as your forum username, so if you forgot your User ID, try this link:

https://secure.verizon.com/account/forgot-user-id/start