I paid my bill one day after the due date, but my data still hasn’t been restored.

annatcbf

I paid my bill one day after the due date, but my data still hasn’t been restored. Each time I call Verizon, I’m told that I still need to pay, even though I have both the receipt and the card transaction confirming my payment. It has been two days since I paid, and I still don’t have access to my data.

SynthpopAddict

Is this a Verizon Cloud account? If your account was disconnected for some reason, someone with the Vz Cloud team will have to locate the account and restore it for you. There is a fairly short timeframe - I think it's 30 days - in which they can do the restoration.

This thread is in the Prepaid forum. If you had a prepaid mobile line and it was disconnected because you didn't renew the plan in time, then you will need to get a new prepaid account. Prepaid CS may be reached at 888-294-6804.