Unable to Update Address

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A Verizon Corporate Store sales rep input my address for a $600 order incorrectly after I specified I had an apartment number multiple times and attempted to sign me up for a home internet plan without my permission after I expressed that I wasn’t interested.

I am now trying to update the address of the order as UPS won’t let me change it to add the apartment number because the sales rep also forgot to include my email address on the order. UPS says the sender has to update the address.

After speaking to 8 support agents over 3 days about this, 5 have said they successfully updated the address on the Verizon side and the UPS side (they didn’t), and the other 3 just bounced me around.

I’m not really sure what I’m supposed to do here. I’ve requested to cancel the order but none of the support agents have been able to fix that for me either.

SynthpopAddict

I would contact UPS with the tracking number of the package, and ask about changing the delivery option. From what you're describing, the package is in transit, so the label can't be edited at this point by UPS. I don't know off the top of my head if there are parcel lockers somewhere (like how Amazon has for a delivery option) where UPS could leave the package since your shipping address is missing information and will therefore cause a delivery issue, or if you can arrange to pick up the package at a UPS facility because it may require a signature for delivery.

For the future, I'd recommend editing your mailing address in My Verizon where your street address and apartment/suite number are all on "Address 1" and leave "Address 2" blank. I've had problems with deliveries from other merchants before where their shipping label generator omits anything on "Address 2" and causes a similar problem.