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I can't log in to the website or MyVerizon; none of my details are recognized

My phone says No Service (I'm out of the country) and cannot log in to MyVerizon or the website. Because neither will let me log in, I cannot access the Chat Now feature to get help! I'm on AutoPay so it can't be that I haven't paid my bill. Verizon's Contact Us/Support online is taking me around in circles!!!

Comments

Verizon_Support

Hey there SMSCross, we know how important it is to keep in touch while traveling! So we can better assist, we will be reaching out via Private Message.

-Lauren

SynthpopAddict

I've heard My Verizon cannot be accessed while outside of the US. Have you tried using a VPN?

If you are prepaid, do you have funds loaded into your account, and the Travel Pass toggle turned on? You must have both, otherwise, your phone does not work at all overseas for prepaid lines.

It's possible Verizon has no interconnection agreement with any providers in the country you're currently in. The international coverage map is here:

https://www.verizonwireless.com/wcms/overlays/international-travel-coverage-map.html

Depending on what country you're in, several countries have a toll free number to reach International Services Support, but you must use a landline to call. See the list below:

https://www.verizon.com/support/pdf/BPOD-I2400-Toll-Free-Numbers-V5.pdf

If there is no toll free number for the country you're in, then you will have to pay for an international call and dial 1-908-559-4899 from a landline.

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