Hello, my daughter's GizmoWatch3 is frozen on the spotlight screen and will not respond to the factory reset (4-button press) method.
I'd contact the Gizmo team directly via email - the address is listed under "App Support" in the link below (forum rules do not allow direct posting of email addresses).
https://play.google.com/store/apps/details?id=com.vzw.gizmopal&hl=en_US
Have you tried force shutting off the watch via the GizmoHub app on the phone which the watch is paired to, then seeing if the watch will boot up normally afterwards?
I'd be concerned too if something wasn't working correctly on my child's device. Have you tried letting the battery drain out so it powers off and then try to charge it up and power it back on?
-Christopher
The Gizmo Watch is a great way to keep tabs on your children and we want this fixed ASAP. We recommend troubleshooting using our troubleshooting assistant here: https://www.verizon.com/support/devices/ Just select the Gizmo Watch 3 and we recommend using the "Display screen frozen not accessible to menus, apps, settings, etc" issue to get the correct troubleshooting steps. We also sent you a Private Message to take a look at other options available in your account.
~Jesse
