The biggest mistake I made this year. I received a defective on arrival iPhone 16 pro max was promised discounts a brand new replacement device. I spent over 30 hours talking to agents in the philippines and the brand new device I received was a certified like new. I don’t need financial advice or to be told a 500gb model will be just fine to only have them offer me cloud storage or extra insurance. Call on a weekday and talk to an American. They generally are more honest few bad apples in there after all I wasted over 30 hours. End result I am sending the defective on arrival iPhone the used “brand new” device the ultra 2, s25 ultra and the iPad Pro 13 all back. Never mind the 5k I lost because the phone they sent was they was defective on arrival and I could not receive calls. They are so sorry. It’s a joke.
