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Verizon charging me for returned equipment

I returned my 5G home internet device on July 23. I have the UPS receipt. I received an email saying that Verizon hasn’t received it. Chatted with support, who informed me I would not be charged. Today I got an email saying I was charged. Please remove this charge from my account.

account phone: ***-***-**07

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Kdennis1

I got the exact same email today and also returned my equipment on 7/23 with a receipt from UPS. Seems like this happens all the time with Verizon with what I’ve seen…seems odd to me. How had the equipment not be received after 2 months via UPS?

Verizon_Support

Oh no! We definitely want to make sure that you're not charged for equipment that's already been returned. We'll be sending you a private message shortly to collect a few more details. Also, for your security, we recommend that you delete your sensitive personal information as well.

-Necia

Verizon_Support

Thank you so much for bringing this to our attention. We'd love the opportunity to investigate this further, please be on the lookout for a Private Note from us offering additional support. - Christy

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