It was last year that I walked into Verizon store shopping for a phone, I was told that I was eligible for an upgrade and the $200 Rebate.. The phone I wanted was not available at that store so I opted to pick it up at another store. Prior to going I called to confirm the phone would be available. I was told it would be. Asking a few question I was told by the Verizon rep that I was getting the free upgrade and I should see the Rebate in the mail, I noticed on my following phone bill, I was still charged for the new upgrade. I immediately called and was told (this was on a Thursday) by Monday the charge would be removed, as of today 9/8/2025 the charge is still on my account and I have been paying for it to add I have not yet seen any Rebate. I have been with Verizon since they were GTE!!!
I have yet to see the Rebate and the still seeing the upgrade charge. I feel they were dishonest, just for the sale. To think after all the years of loyalty this is how Verizon treats their customers.
Very disillusioned with them that they can't make things right.
