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Unlock Galaxy A15

Hello,

I bought a Samsung Galaxy A15 5G phone in Chicago in May 2025 to be able to make calls in the United States.

I have now returned to France, and when I insert my French SIM card, the phone is locked. I contacted Samsung to unlock it, but they told me they cannot do it and advised me to reach out to the retailer.

So I called the Target store in Chicago. Target told me that I should contact you to unlock the phone.

Since May, the 60-day period has already passed. I am also unable to reach a representative from Verizon through the website.

Could you please help me? I remain at your disposal for any further information.

Comments

Verizon_Support

Hello Olka, we're sending you a Private Message to assist in looking into this with you.

-Josh

Verizon_Support

Resolution update: Support was able to review the unlock policies and provide the correct expectations about the unlocking of a device. If anyone else has problems with unlocking a device, common problems are purchasing a device from a third party vendor, not waiting the full 60 days after activation or 60 days of service, depending on the service type, and having a balance owed on the device. You can find our unlock policy here: https://www.verizon.com/support/device-unlocking-policy/

If anyone needs help unlocking a device, please reach out to us for support.

~Jesse

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