Urgent Help Needed - SIM Failure Error - Using iPhone Abroad

atxski44

Hi All,

I am encountering a "SIM Failure" error on my iPhone Mini 13 while trying to use it abroad.

I have:

- plenty of remaining days in my Travel Pass bank

- restarted the iPhone

- reset the network settings

Neither of these approaches have restored service to my device and I am unable to reach Verizon Technical Support 1) via the MyVerizon app (because it sends a text verification code that I cannot receive) or 2) via the browser virtual agent because it is experiencing "technical difficulties".

I am unable to dial the local technical support number (getting a call failure error).

Is someone in the community or on the Verizon technical support team able to assist please? I need to depart in the next day and won't be able to do so without cellular service.

Thank you

Verizon_Support

Hello, atxski44, we know how important it is to be able to stay connected while traveling! So we can better assist, we will be reaching out via Private Message.

-Lauren