Rep did not call back. No phone. Can’t get text to log on.

lgura

My phone broke several days ago in Spain. I can’t get into my Verizon account because I can’t receive their authentication text from Verizon. Two nights ago, I called Verizon to order a new phone so it would be waiting when I return. The representative turned off my SIM card, and said my account was frozen for 24 hours. She promised to call my sister’s phone in 24 hours. She did not call.

can someone from Verizon email me to complete my order?

***-***-**64

Her email to me

[Email redacted]

SynthpopAddict

So sorry to hear your phone broke overseas. You will need to find a landline and call International Services Support using the toll free number for Spain: 00 800-50050099. As for a Vz rep calling someone else about your account, I'd have to think they can't do that for security reasons.