I couldn’t find a survey after my 2 hour phone call to express how frustrated I am with Verizon, so here I am. The agent wasn’t able to send me an email with one either, I asked. I am a nurse and they have gone up on my bill, so I made a switch to AT&T without complaining to Verizon. I have paid my Verizon bill of $285.17 for the month of August without complaining. Verizon then charges me $1587.34 and I understand that this was to pay off my two phones. AT&T told me they were going to pay that final bill since I was switching. I have did the process through AT&T and I am currently waiting for them to send me a Visa card through the mail so I can pay Verizon. The card will take 8-10 weeks to get to my house. Here’s the problem. I called on sept 8,2025 which was a Monday requesting a Verizon refund due to my bank account going into the negative. They accepted my request and told me that I will have to wait 5-7 business days. It is currently sept 16, so I waited a total of 7 business days and a total of 8 days patiently understanding that they are quick to take money from you but slow to give it back. I called today to see why my refund is not in my account and guess what they said? They can see on their end that I made a call on sept. 8, but the agent that I talked to didn’t request it properly. I then ask what does the call say that I was calling for because it should be documented. She said it was about the wifi box. Why would it be about the wifi box when I turned it in to a local Verizon on August 30. So their “resolution” is to request it again and I will have to wait another 5 days to receive that amount back into my account. Because of their mistake the first time, my bank is going to charge me every day that it is overdrawn. I requested a total of 6 times to talk to the manager, to the supervisor, or to any one above the agent I was talking to and she stated that the supervisor couldn’t come to the phone. That he was unavailable, but he was able to tell her to tell me that the request went through and I will receive it in 5 business days. If he able to talk to her about my situation, then he is available to talk to me. At this point I accepted to wait another 5 days which in 5 days will be Saturday so I will have to wait Monday. I then asked what are they going to do to correct their mistake that they made and all she said was talk to the agent that took your call on sept 8. How is that going to fix my issue? I then had to make the request for them to also refund me my $285.17 for the month of August since they can’t problem solve. Every time a company made a mistake, they made up for it. She said they are making up for it my requesting my refund again. Please tell me how that is making up for it? If I ordered a fry and you gave me a drink, I should be able to keep that drink and get my fries!! Chick fil a will never treat me like this. So I asked her if she can send me an email that states that I did in fact requested a refund of both amounts to me so I have proof on my end. I refuse to wait another 10 days because she didn’t process it correctly or document for some other reason why I called. Guess what she said, I’m sorry we can’t do that because you are no longer an active member. She then proceeds to ask for my email that should be on file because I sure do receive emails about my bill being due after I disconnected with them. I give her the email and she puts me on hold for another 30 minutes. I’m still currently on hold, and would you look at that, I received an email that’s very vague but I’ll accept it. How hard was that? I have asked for the name of the agent that I spoke to on sept 8th, she said she couldn’t disclose it. I asked who documented my call on that day and she couldn’t disclose employee number. I have asked for the supervisors name and again she couldn’t disclose it. I asked for her name and it was Mary but she couldn’t give me the initial of her last name. You know how many Mary’s work for Verizon? I will never in my life be a customer for Verizon and I will make sure everyone who asks about Verizon will know my experience. I am so beyond frustrated and livid with how my situation was handled for multiple reason. I am never the type to do bad reviews, but here I am. It seems like there’s a lot of people upset and I’m hoping mine can be resolved. Plus, isn’t it sketchy that there is no review page or something? So, I can show many of such sketchy stuffs they did and did not so I am not surprised . Thanks for coming to be TED talk. Below is my proof
