Account Login: "disabled your password"

I can't login since VZW "disabled your password" due to "unusual activity associated with your online My Verizon account" There was no unusual activity, btw.

Details:

1. I Logged in early one morning, then logged out

2. VZW email comes next indicating password is disabled.

3. Can't access online tech support, etc., since I have to login, which can't be done.

Hence, I can't access the online account.....VZW disabled the password, but requires password usage for questions/etc. VZW's AI is clueless....sure, just login....over/over it suggests.

Accepted answers

Verizon_Support

Good Morning! We are here to help you. Please Private Note us, so we can best assist you.

*Kayla

All comments

SynthpopAddict

Can you change the password using the "forgot password" function?

740GL

Not possible...the programming "assumption" is an user has to be logged in to change the password. Below pic is the end result from doing their ""forgot password" function". I was logged out when I received VZW email.

Screenshot 2025-09-17 051129.jpg

SynthpopAddict

What happens if you close your browser/app, clear the cache, and then try logging in with the new password? If that also doesn't work, then you would have to call and authenticate your account with your account PIN, or maybe try visiting a corporate store with a valid ID to see if someone can access your account and get the password reset.

740GL

IIRC, years ago, VZW had a Twitter account, and a matter like this could be resolved.

Is there a forum moderator here? This issue is a tech issue, not an user issue.

Your thoughts are appreciated, but I'm aware two other means might be possible, if I can connect with the right employee. This topic is not listed on their AI 'programming' nor on this forum, btw.

740GL

>>>What happens<<<<

SNAFU....I drove about 130 miles today to my nearest Verizon store. Being a prepaid data plan, CSR was able to connect directly to someone at VZW who deleted the online account, and he indicated I would have to re-register.

So, when I got back from this trip, and attempted to register a new online account, this text message was not sent to my MiFi (Jetpack® MiFi® 7730L).

Apparently, another programming issue....no option to resend this text message....how wonderful.

Screenshot 2025-09-18 115403.jpg

Verizon_Support

Hello 740GL, we want to make sure we assist with your account login. So we can better assist, we will be reaching out via Private Message. -Dee

740GL

Issue has not been resolved. Whoever suggested calling VZW prepaid, but I'm moderately hearing impaired.

Verizon_Support

Thank you for bringing this to our attention, I will be sending ou a Private Message, so we can discuss this further.

*Gian

740GL

Message was sent, but CSR did not respond. See pic below

When I went to the Salina store and talked to a CSR on the phone, he indicated he wiped out the online account. The other day, I tried to get another online account, and this failed.

Screenshot 2025-09-29 132329.jpg

Verizon_Support

Good Morning! We are here to help you. Please Private Note us, so we can best assist you.

*Kayla