I signed up for Verizon’s “iPhone on us” deal with a 3-year plan. The whole point of this promotion was that the phone would be free. Yet I’m still being charged for it as if I’m on a payment plan.
Getting help with this has been extremely difficult. It took me forever to reach a real person, and when I finally did, the rep stayed silent on the line for over a minute while I kept saying “hello?” Eventually, he responded.
When I explained that I was being charged for a phone that was supposed to be free, I was told: “Oh, you had to call so we can apply that deal.” I don’t understand why this wouldn’t be automatic. Customers shouldn’t have to chase down a promotion they were promised.
The rep then put me on hold for 45 minutes while “codes went through.” He told me my next bill would be around $14 to correct the overcharge. But I just received a new bill for the same amount I have been getting charged: $148.
So now I’m left wondering:
1. Why wasn’t this promotion automatically applied when I signed up?
2. How do I actually get this corrected so I’m not being overcharged going forward? It seems like Verizon is designed to keep customers from getting help and getting the promotions they were promised. It's very frustrating and I am considering leaving due to this.
Has anyone else had this issue? If there’s something else I need to do, let me know. Otherwise, I need this deal applied correctly. And if I do need to call again, please provide a direct phone number for someone who can actually assist me.
