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Customer Service agent placed a order without my consent

I spoke with a customer service rep to place an order for the iPhone 17 pro max on Sep 12th. Long story short, they sent a link with information and it was incorrect and I told them no, I will go online and place it myself and they still put the order through.

Now it’s hindering my ability to place an order. I have spoke with over 5 agents with the last one telling me they have placed a cancellation request for that order and it would be 24-48 hours then I could order a new phone. Here we are, 48 hours later and it has yet to be resolved and I still can’t order the phone.

Anyone face this issue? How do we get it resolved? I’m going to miss out on the promotional value for my current iPhone if I can’t get this ordered.

Comments

Verizon_Support

We are here to help! Check your inbox for a private message so that we can assist with your order.

-Joe

bell239

What is the payment of this order ? Without payment how come put the order through.

Brooke_Martinez

No payment was made that I’m aware of, I never gave them a card or told them payment options. It still is waiting for me to accept terms. Says it’s currently on hold. I can’t even cancel it myself.

Verizon_Support

Thank you! I can see we opened a ticket for this and our Shipping team is still working on it. I hope it is completed today.

-Joe

SynthpopAddict

Just out of curiosity, why can't customers cancel an order themselves within 24 hours of an order being placed like how Amazon does? This would solve some of the "orders stuck in system" and having to get tickets issued.

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