Billing Issues

WHAT can I do in order to have someone higher up go in and review my billing from the last 4 months? I have called and called and called. I have chatted and chatted and chatted. I have paid almost $1300 in charges to Verizon that they will not explain. I WAS CHARGED FOR MY AT&T PHONE NUMBER FOR 3 MONTHS. IT WAS NEVER EVEN AN ACTIVE VERIZON LINE. It is like pulling teeth trying to get anyone to listen and take the time to help me. I wish I had never switched carriers.

Accepted answers

Verizon_Support

Hi there. Please look out for a PM, so we can help with your billing concerns.

-Will

All comments

SynthpopAddict

From what you're describing, you're not a customer any more, and a port failed or you changed your mind about switching, but the billing never got turned off. Or if you signed up under a promotion for a free device, it's possible the charges are for leaving the contract early, where you have to pay off the device due to breaking the contract. Your best bet at this point, given that you've already gone through so much, would be to use an outside source who handles consumer concerns.

Jlkanyetzny

I am having the same problem. Verzion is the worst and I have been with them over 4 years I think it’s time to make a change. You can’t get hold of no one or they transfer you around. Horrible customer service!!!

Verizon_Support

Hi there. Please look out for a PM, so we can help with your billing concerns.

-Will

Verizon_Support

We want to make sure any billing or account concern you're having is fully resolved. We're sending you a Private Note to discuss your account in detail. -James

KnMaroon3

Still a customer. Wish I wasn’t. However that would leave me with two unreturnable perfect devices and a $1500 bill

Verizon_Support

KnMaroon3 We are here to help you with any billing issues. I will be sending you a message.

~Jorge