What are my steps to escalate a customer service issue with a Verizon franchise store? This particular store quoted me on a sale, I paid and then the sales rep transferred the phones before finding out that there was a device payment on another line for one of the phones that I was trading in. So, the rebate wouldn't go through unless I paid out $72. I had asked multiple times before proceeding whether I would owe anything on the trade-in. The representative in this case didn't know to look at another line and I am left holding the bag for his mistake. Customer service for the franchise is no help--they are standing by the charge. The district manager says he will do something about it and then doesn't. What steps are available to me to escalate this situation? I have been a loyal Verizon customer for over 14 years.
