Mobile+Home

Switched to the Verizon postpaid plan for the Mobile+Home discount. Went to the store, called, and chatted with Verizon customer service online. It still just says pending for my discount. The entire reason I went postpaid was for this discount. It's been months now, but it's still not applied. How can we get this fixed? It's getting frustrating... I would have stayed prepaid if I had known this was an issue. Any help would be greatly appreciated.

Thanks.

-Anthony

Accepted answers

Verizon_Support

Resolution update: By partnering with our support team, we were able to meet in our Private Message to submit a ticket to resolve the Mobile+Home Discount concern. Some common causes of issues are if not on a qualified mobile and internet plan, the accounts are not in good standing, or change in ownership of one of the accounts.

For others that have questions about enrolling in the Mobile+ Home discount, please review the following link: https://www.verizon.com/support/mobile-home-discounts-faqs/ -Dee

All comments

SynthpopAddict

Are you using Fios or the 4G/5G Home Internet for your internet service? If it is Fios, I think you have to merge your Fios account with the new postpaid mobile account and then hopefully the discount will kick in. Before, you had a postpaid internet account and a prepaid account which were in 2 separate parts of the company and there's obviously a disconnect going on somewhere.

Verizon_Support

We're sorry to hear you're having trouble with your Mobile + Home Discount showing pending and are here to help, Anfernyx. Just to confirm, what services do you have with wireless and what services do you have with residential service? You can also learn more about how the Mobile+ Home discount works and which plans are eligible for the discount here, http://spr.ly/6603AX75D.

-Danielle

bell239

Mobile +Home discount will show up in the Fios bill only, you do not get in Wireless bill, check Fios bill.

Anfernyx

Yeah, I have Fios 500 up and down. Then I have a postpaid cellular plan. They are both linked in the Verizon app on my phone. Says the Mobile+Home discount has been pending for months now?

Anfernyx

Yeah, I've been checking often actually. I have both the Fios and postpaid accounts linked on the cellular application. It's been pending for a few months now. It seems like some sort of puzzle to get that $15 off,, really.

Anfernyx

This is the page I get. Been like this for a few months.

Your Mobile + Home Discount Level: Pending

Thanks for enrolling! We're still processing your enrollment. No further action is required -- we'll send you an email once your enrollment is processed.

Got it

Anfernyx

Yeah, I have Fios 500 up and down then I have a postpaid. cellular plan. Both accounts are linked on my cell application.

Verizon_Support

We would be happy to assist you with your Mobile + Home Discount, we will be sending you a private note to assist you further.

-Janell

Anfernyx

Yeah what should I do to get the discount working?

Verizon_Support

We would be happy to help you with the Mobile + Home Discount. Be on the lookout for a private note from us for further assistance.

-Janell

Verizon_Support

Anfernyx

I have still not received my Mobile+Home discount. I've been trying everything. I was told to wait for it to kick in; it's been months now. I have a qualified mobile plan and a qualified Fios plan.