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I only received one return box and label for 1 out of the 2 phones I need to return

I just upgraded to the 17 pro max for both lines I have and I only received one out of the 2 return packages for my old phones for trade in. Can someone help?

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Verizon_Support

Thanks for reaching out, we want to make sure your trade-ins make it back as expected. I'm sending you a private message to help.

-Jazzy

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