Internet drops multiple times a day

Totto0001

I have a ASK-NCM1100 Gateway and a wifi extender, my connection drops multiple times a day. I have tried moving the gateway to different locations but the problem persists. This is very frustrating as I work from home and am in a lot of meetings. The drops usually only last for about a minute or 2 but can be very disruptive. Here are some of the logs from when it just happened a few minutes ago.

[last two octets of the MAC address redacted]

2025 Sep 22 10:20:41

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=EAPoL Handshake, SA=38:88:71:50:##:##, DA=dc:4a:3e:cf:##:##, Sending 1/4 msg of 4-Way Handshake

2025 Sep 22 10:20:41

arc_wifi

info

[WIFI.6][ADV] SON-[2.4GHz]STA(44:E5:17:8C:75:##) connected

2025 Sep 22 10:20:41

arc_wifi

info

[WIFI.6][ADV] SON-[2.4GHz]STA(dc:4a:3e:cf:##:##) (Legacy Device) connected

2025 Sep 22 10:20:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=De-authentication, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, Reason code=15

2025 Sep 22 10:20:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=De-authentication, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, WPA authenticator requests disconnect, reason code=15

2025 Sep 22 10:20:40

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=EAPoL Handshake, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, EAPOL-Key timeout

2025 Sep 22 10:20:39

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=EAPoL Handshake, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, Sending 1/4 msg of 4-Way Handshake

2025 Sep 22 10:20:39

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=EAPoL Handshake, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, EAPOL-Key timeout

2025 Sep 22 10:20:33

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=EAPoL Handshake, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, Sending 1/4 msg of 4-Way Handshake

2025 Sep 22 10:20:33

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=EAPoL Handshake, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, EAPOL-Key timeout

2025 Sep 22 10:20:21

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=EAPoL Handshake, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, Sending 1/4 msg of 4-Way Handshake

2025 Sep 22 10:20:21

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=EAPoL Handshake, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, EAPOL-Key timeout

2025 Sep 22 10:19:59

hostapd

info

[WIFI.6][ADV]Connection Event: BSS=ra0, ACTION=EAPoL Handshake, SA=38:88:71:50:##:##, DA=6c:4a:85:57:##:##, Sending 1/4 msg of 4-Way Handshake

2025 Sep 22 10:19:24

arc_wifi

infoIoT]STA(F0:EF:86:EC:##:##) RSSI_filter=-71, RSSI_cur=-73 RSSI LOW! Finding any other AP for choice...

2025 Sep 22 10:19:13

arc_wifi

info

[WIFI.6][ADV] SON-[2.4GHz-IoT]STA(F0:EF:86:EC:##:##) RSSI_filter=-71, RSSI_cur=-72 RSSI LOW! Finding any other AP for choice...

Verizon_Support

We want to make sure you're getting the reliable connection you need. We recommend following our troubleshooting guide first to make sure any basic troubleshooting is taken care of. You can find the guide here: https://www.verizon.com/support/devices/ Just type in your device model, ASK-NCM1100 in your case, and find the issue that most closely matches what's going on. I recommend the "Fluctuating signal, connection issues" option. Please give it a try and let us know if you keep having problems.

~Jesse