I have been trying to get Verizon to give me my billing statements and itemized bill for devices so I can pay it off. I got a promotion for another company because they are saving me $100+ a month. I gave Verizon the chance to save me that amount and they couldn't. My account isn't in collections and they refuse to allow me to access my past bills or give me an itemized bill showing what I owe on these devices. I'm trying to pay you all!! The other company will release those funds to me once they see the itemized bills that I'm asking for. But because Verizon knows why I want it, they refuse to help me. They would rather send me threatening emails to send me to collections than to give me my own bills so I can pay them. I was told on the phone to go to the store. I've never been spoken to so rudely by the rep at the store. Now I can't even get through on the phone because I'm blocked from calling. I am running out of time to resolve this.
