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Preordered 9/12, supposed to ship/deliver 9/19, STILL has not shipped

On the morning of 9/12 I made 2 separate orders: 1 iPhone 17 pro max for myself to ship to my house, and 3 phones (2 iPhone Airs and 1 iPhone Pro) to ship to my parents' and brother's house. I got my iPhone 17 Pro Max on time on launch day 9/19 and it was perfect. However, the 2nd order STILL has not shipped. I have had several extraordinarily frustrating chat sessions with Verizon support that all promise to raise a ticket to the warehouse and have someone call me with an updated ETA but no one has ever followed up. They tell me to keep the chat window open for hours for an update but then it resets. I am extraordinarily frustrated. The last time I had something like this happen, the only thing that worked was posting here to the forums, so here I am again.

Verizon...please, please, PLEASE HELP!

-Eric

Comments

Verizon_Support

Oh no lets take a look at the account we will send you a prvate message to look at your account.

~Balter

edb135

Just to inform everyone how this is going, I immediately responded to Balter's DM. I have been on chat for over an hour and a half now. After not responding to me for over 20 minutes on chat, one of Balter's colleagues took over and said he "had to step away." My issue is still nowhere near to being resolved.

This is so unbelievably frustrating.

edb135

I spent over an hour and a half on chat earlier today only to be told that I had to accept the terms again, and that I would "get an update within 24 hours."

I just got off the phone after a full hour and was told this:

1) Even though my order still shows that my 3 additional phones were due to ship 9/19, supposedly they won't ship until 10/10, even though the order says otherwise in my account.

2) Apparently the representative I placed my order through back on 9/12 did NOT correctly set up my trade-in for the phone I did receive, so the onus is all on me. to do so.

I am SO UNBELIEVABLY FRUSTRATED with the lack of empathy or support I have been shown! This is unbelievable!!!!!!!!

Prattra

I am literally going through the same thing!!! I have talked multiple people saying they put notes on my account and that they talked to their managers, and nothings happened. Told by 3 people now that it be here by Friday and it’s still not here! That they promised. It is so FRUSTRATING! I am about to cancel it and say forget it. I been talking to people off and on all week and I am about to just give up.

edb135

So sorry to hear you are going through this. I am currently on hold and have been on this current phone call for over 45 minutes, with well over 3 hours today dedicated to online chats and phone calls.

I just found out that the incompetent chat agent that sold me the phones and did my pre-orders did not process ANY of my 4 phones as trade-in promos, so yes that is a 4 X $1,100 = $4,400 error. I am at a loss for words right now.

Prattra

I had couple of rude people on chat! Like if I could gone thru my phone, I would have! I hope they make this right for you!

Verizon_Support

Hey edb135, we do not want to leave you with no resolution. We are sending you a private message.

-Rosie

Verizon_Support

We hate to see that this issue is still ongoing and would be happy to dive deeper into your order status. We'll be sending you a private message shortly so that we can collect more details.

-Necia

Mm134

Ditto to the poor response on my preorder. It says deliver on sept 30 from a preorder on September 13 and I can’t seem to get any help from anyone. The agent I spoke with asked me to not hold it against him. Can Verizon please look into my order and tell me when it’s coming?

I’m traveling to Italy for two weeks on Sunday and really need my phone to take with me! Help!

Verizon_Support

Hey there Mm134, we can help take a closer look at your order! We will be reaching out via Private Message to better assist.

-Lauren

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