I'm currently in the midst of my third contact with Verizon in which I have invested nearly three hours of my personal time. My complaint is the bogus charges I get when passing with 30 miles of Canada. Since I live very near to Canada, this isn't my first multi-contact request for a credit. I have had two agents promise me that they have credited me, but my new bill arrived today with no credit. And then they close the ticket. I'm now 35 minutes into my third chat. 17 minutes ago, the agent said "We are here to help you." And then...silence.
Why is competence so difficult?
