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Amazon Gift Card Promo

I signed up for Home Internet after years of happy service with another company. I ONLY made the switch because of the promise of a $200 Amazon gift card. I hadn't received it as of 2 weeks ago, so I called. The CSR said he could see the Promo, amd I should have an email in approx 5 days. 2 weeks later, still having not received it, I called again. Now im being told no Promo existed, and im just out of luck. This is NOT acceptable. Im paying more for internet than before, paid to make the switch, and now im being told "oh well"???

I've been a Verizon Customer for over 15 years. I expected better from this company!

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Verizon_Support

Kayakchick911, this is not the experience we want you to have and here to help. Let me send you a private message to look into the promotion redemption details and provide you with support.

-Art

Kayakchick911

Don't let the Customer Service response fool you. After spending my entire morning chatting with yet ANOTHER CSR, im once again told "too bad", because the Promo was only for people who left the internet sign up abandoned in their carts. What even is this excuse?

I've talked to now 4 different CSRs, and gotten 4 different excuses. In addition to all of the time wasted.

I will be canceling my services, and making the switch to a company that stands by their promos.

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