No Shipping Label Received

It has been almost two months now, i have contacted customer service about 20 times now and submitted 5 tickets, and every agent i talk to start promising i will receive my shipping label within two days, and last agent told me he is sending me an email and that " the server is slow." of course I never receive that email until now. How comforting my carrier company has slow servers !!!!

I even went to three stores, and they all said that's an online order, contact customer service.

Now I'm stuck with a $600 bill for a device i have NO WAY to ship it to Verizon to get my promo processed, I'm wondering if I can go straight to the warehouse and be like, here is your device, give me my money !!

If anyone has a magic solution please let me know !!

Accepted answers

SynthpopAddict

Is there no order number or anything in your history to reflect that you were attempting to get a new device? From what you're describing, I'm surmising you were trying to get a trade-in promotion, but the promotion was never applied or didn't go through but you didn't get any rejection notice. And if the promotion is no longer being offered, then the first-string CS reps won't be able to locate it either. I do have a number for Internet Order Support if you've got an order number and hopefully they'll be able to sort it: 866-338-7390.

All comments

Verizon_Support

Hi there! We definitely want to make sure that you're not being penalized when you're actively trying to return the device. We'll be sending a private message shortly to collect additional details regarding the order so that we can better assist you.

-Necia

SynthpopAddict

Is there an option in My Verizon where you go to your orders or promotions in process and print the shipping label yourself?

m_shalbak

The promo doesn't even show on my account, nor there is a tracking number or status check.

SynthpopAddict

m_shalbak

its a Mobile order, and that's correct, the Promo was not applied it was pay-off your phone and get one on us, all customer service agents promise i will be receiving a shipping label, and i keep looking and waiting and nothing !

m_shalbak

The latest update: I was promised by "Brian" that I Will receive my shipping label within 2-3 days, he said that the 7 customer service agents before him missed that the apartment number was missing from the shipping label !
However, he was not able to provide a tracking number or send me a copy of the shipping label via email (I agree that they could just email you a shipping label)
Lets wait !!!

m_shalbak

Here's another update, NO SHIPPING LABEL YET,
I was told to ship it to the return warehouse, and once its "scanned" they will start the promo process !

Any advice guys ???

m_shalbak

Can you provide the Verizon Returns processing Center address where I should ship my phone?

m_shalbak

First, I don't know why it says 1 solution! My problem has NOT been resolved yet; I just sent the phone back, and it says delivered. Now I would like to speak to a representative to get the process started, as advised by the agent.

SynthpopAddict

I'd either create a completely new thread, where the topic is you didn't get [promotion], or use live chat and tell them you didn't get [promotion] when you have returned the trade-in. If there is nothing showing in your account still to reflect a promo, then someone at Verizon needs to do the paperwork to get it going.