Hello, I signed up for your internet service, and the promotion included a Best Buy gift card. However, I never received this gift card. Could you please check the status and let me know when I will get it?
We definitely want you to get the promotions you qualify for. Customers can use the link in their Eligible to Redeem email, visit verizon.com/homeoffers or log into the My Verizon desktop site or My Verizon app and click on Home Offers to redeem the offer. If you are still having issue redeeming please respond to the Private Note we are sending and we can look into this with you.
-Kaye
