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Apple Arcade Expiration.

I received the following email regarding Apple Arcade being removed from my plan. The service has now been canceled, but there has been absolutely no communication regarding "As a thank you, we are offering an extension on your Apple Arcade subscription. You’ll be able to continue enjoying ad-free, unlimited access to hundreds of games for an additional six months on us".

Any update on this or has anyone else had this issue?

Apple Arcade subscription update

Hi [Customer],

We're reaching out to let you know about a change coming to the Get More and Play More plans. Starting Sept‌emb‌er 2‌5, 20‌25, Apple Arcade will no longer be included as we update the subscription options in some of our existing plans. Don't worry, you'll still get to enjoy all your other benefits, like Premium Data and the Disney Bundle.

We appreciate your loyalty and understand that Apple Arcade may have been an important part of your plan. As a thank you, we are offering an extension on your Apple Arcade subscription. You’ll be able to continue enjoying ad-free, unlimited access to hundreds of games for an additional six months on us. Instructions on how to claim your exclusive offer will be sent at a later date.

Thank you for being a valued Verizon customer.

Comments

Verizon_Support

Hello SignalSeeker. Verizon previously offered free Apple Arcade on older 5G Get More and 5G Play More plans, but this perk was discontinued as of September 25, 2025, for those plans. If you are on a different Verizon plan, you can add Apple Arcade for a monthly fee, or you may be able to get it included with the One Unlimited for iPhone plan through a bundled Apple One subscription. To check your eligibility, manage your subscription, or sign up for a new one, visit the My Verizon website or the My Verizon app.

~Ivone

SignalSeeker

That is correct, but if you read this portion of the email that was sent. They should be offering an additional 6 months free of charge. I have put it here again for your review. Seems to be Verizon is not fulfilling their promise to give an additional 6 months on them.

"We appreciate your loyalty and understand that Apple Arcade may have been an important part of your plan. As a thank you, we are offering an extension on your Apple Arcade subscription. You’ll be able to continue enjoying ad-free, unlimited access to hundreds of games for an additional six months on us. Instructions on how to claim your exclusive offer will be sent at a later date."

djpyrac

That was part of what we have been paying for. They are violating the contract with the customer by doing this.

mudfire4

I’ve received 2 emails now with the instructions on how to activate the extra 6 months

All the instructions say is to go to the “My Offers” section of the app or website and I can redeem it there. Except every single time I check “My Offers,” all it says is “We are working on some new offers for you. Check back soon for the latest deals.”

Incredibly frustrating. Every time I try to get assistance from Verizon they have no idea what I’m talking about.

Verizon_Support

Hi, mudfire4. Help is here as I know what you are referencing regarding this promotion/perk. So sorry to hear you were not able to access it via your online My Verizon account and that you didn't get the assistance you need and deserve. Let's work together to ensure we get you some answers and a resolution.

Just to confirm, which plan do you currently have for the line in question?

-Natasha

mudfire4

The plan I currently have is 5G Get More

mudfire4

Did you have a way to assist with this, or…??

Cheez831

We are all affected by Verizon taking away perks & having to pay for what was included in our packages.

I have looked at upgrading to My Plan but to get what I have now will cost more than I pay.for my current plan & perks. I guess Verizon is going to start taking away all of the perks so we have to upgrade to My Plan & pay for what was a perk. I’m sure the Disney Bundle will be the next to go.

Prove me wrong Verizon! Restore the Perks I signed up for & don’t push me to upgrade or switch to a different carrier.to get what I signed up for.

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