I set up an account for a phone I was given. Verizon's terms clearly stated, "Billing for mobile Service begins when your Service is activated." We followed the activation instructions to download an eSIM profile and it failed. As a result of the failed activation it was never used to make or receive calls or data. In fact, it could never even connect to a Verizon tower. Verizon's records should clearly show this, yet they issued a bill and then sent it to a collection agency just a few weeks later.
Quite simply, under Verizon's own terms billing should not have begun. I've spoken to Verizon's overseas call centers multiple times and asked multiple times who has the authority to cancel this bill. They say they can't even see details of the account and only the collection agency can address it. I don't want to start filing complaints but I'm frustrated. This is a Verizon bill so someone at Verizon should have the authority to address it. Who would that be and how can they be reached?
