Child Item

Site Totals

61368 Questions Answered 267 Categories

Bill Increase with Removal of Loyalty Discounts

Who else is about to jump the Verizon ship because of the removal of loyalty discounts ?

I called and talked to a man named A.J., who was very rude and unhelpful. When I expressed frustration about the removal of my discount, he tried to justify it numerous ways:

1) "Well, they removed a $50 discount i had for my family."

2) When I told him that i got ONE vague email about 'certain discounts' being discontinued, he said, "You should have paid more attention to your Verizon bills."

3) When I told him the offer AT&T gave me... "Well, that's not going to be a guaranteed rate."

4) "They discontinued the loyalty discounts so they could revamp them and bring better savings to our customers." (Makes sense, right? Show appreciation for 16 years of loyalty by charging me MORE.)

Comments

Verizon_Support

We do appreciate youand 16 years with Verizon is a long time. Let us, the experts, review more details and look at options. A private message is being sent now for use to dig deepter into the end of the loyalty discount and how we can get you the best value.

-Deb

Chadcito

Same here. I received an email thanking me for my 24 yrs of being a loyal customer then followed by a bill increase of $20 a month due to losing my loyalty discount.

The only reason I'm keeping my account is because I want to keep all my 4 phone numbers and too lazy to go through hoops switching. But now, other providers are making switching even easier.

Verizon_Support

We appreciate your loyalty of 24 years! We'd be happy to review your account to ensure you're getting the most value. We'll be sending a private message so we can take a look.

-Katie

Verizon_Support

Hello tazman72dw, we had sent you a Private Message so we can take a look at some options with you. Since this is related to a specific account, we will want to continue in Private Message. Please let us know if you still need support.

For others looking at what discounts are available, you can always check out the following link: https://www.verizon.com/discounts/ -Dee

Child Item