VZ has unbelievably become the most non-customer responsive company I have ever dealt with, even surpassing Comcast. Today at 11:43 a.m. CST, I received a message from my bank, telling me that Verizon had cancelled AutoPay for my monthly billing statement. I, personally, did not cancel it. When I checked My Verizon online, my account showed that I was, in fact, still enrolled in autopay. Out of curiosity, I contacted Verizon to find out what was going on. I opted not to attempt to speak to someone over the phone, as the connections Big V provides their offshore CS staff make a verbal conversation utterly impossible. I tried using live agent chat, and got nowhere. During the three hours beginning around 3:30p.m. CST, I engaged in live-agent chat with three different representatives, each of whom only stayed online about ten minutes., and then mysteriously just stopped responding.. Each time, I had to repeat my story to a subsequent agent, only to have them drop off the map as well. I had only two questions for them - 1.) Why did Verizon cancel my Auto-Pay settings, and, 2.) Considering that my account info still shows that I am indeed enrolled in AutoPay, can I rely on that as assurance that my upcoming bill payment will be automatically paid as scheduled. Not one of the three agents stayed chat-connected long enough to answer. I am big-time PO'd!!
