I was contacted by Verizon Wireless with offers to set up a business account. I agreed and signed up on 9/24/25 , but the experience has been nothing short of a nightmare.
While the phones were shipped to me quickly, they would not activate after arrival. The port of my business mobile numbers completed, but the devices remained unusable. I was transferred to over 15 different customer service agents across two days, yet no one could resolve the issue. During this time, I was left without working phones for my business.
Out of desperation, I went to a corporate Verizon store. Unfortunately, they could not help either because they discovered that Verizon’s customer service had placed a fraud alert on my account. This was extremely frustrating as I had already cleared an initial fraud alert when I first signed up—providing my business license, government-issued ID, and even a live selfie for verification.
Despite the store making multiple calls on my behalf, no resolution was provided. I continued calling customer service myself, only to experience the same runaround and lack of support.
As of today, two of my business phone numbers have been successfully ported to Verizon but remain inactive on any device. This means I am unable to receive business calls, directly impacting my company and costing me clients and revenue.
This entire process has been unacceptable. Verizon’s mishandling of my account setup, repeated fraud alerts, endless transfers, and lack of resolution have caused me significant harm. I deeply regret leaving my previous provider, as these so-called “deals” are not worth the enormous time, stress, and lost business I have endured.
