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Escalation Needed

I have been on the phone and on chat four times since August. Each session lasted at least two hours. I even went to the Verizon store, as the CSR suggested. During each session, I was promised that the issue was being escalated. It never was. No one ever addressed my concerns.

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Verizon_Support

We apologize for the time spent working on this. We are sending a private note over now.

-Anthony

delreysol

Hello, I have not heard from you in a week. Please advise. Thank you.

SynthpopAddict

If the Vz agent forgot to private message (PM) you - PMs are in these forums, under the envelope icon and there will be a number on top of the envelope if you've got a new PM - you can always PM anyone in the forums by going to their picture in one of their posts, and using the "send message" button.

Verizon_Support

Hello delreysol, We understand how frustrating it can be that you have been having to spend this time to get this issue resolved. We would like to continue our discussion regarding the device you had returned. Since this is related to this specific account, we will need to continue our conversation in Private Message. Please contact us if you still need assistance getting this resolved. -Dee

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