Incorrect Non-Return Equipment Charge – Returned on 7/25/2025

chloel

Hello,

I need assistance regarding an incorrect charge for non-returned equipment.

• I returned my Verizon home internet device on July 25, 2025.

• The return was shipped back using UPS.

• Tracking number: ** (shows the package was delivered).

Despite returning the equipment, I was charged $216.50 for non-returned equipment.

Could someone from Verizon please review this issue and have the charge removed? I have proof of return via the tracking number above.

Thank you for your support.

Verizon_Support

Good morning! We want to make sure that you aren't charged for something that you shouldn't be. Be on the lookout for a private message.

-Joe