Unable to access account bill after porting out numbers- accessing from UK

Question

I am trying to access MyVerizon to view  / pay my bill.  I have 2 lines both of which I have ported out (due to relocation from the US to UK).  I am no longer receiving emails from Verizon since  May 2025 when I ported out the first of the lines.  The second line was transferred early July.

Yesterday I received a letter forward from my previous US address to me in the UK ( which took 3 weeks to forward) saying I owe $ .  I need to see the bill and  also confirm that my account is indeed now CLOSED ( which is should have been in July).

I have tried using my previous user_id / password  - this doesn't work.

I have tried using the disconnected accounts website link - but this gives me an error " Sorry we are not able to process your request at this time".    
I am now physically located in the UK and using a VPN .

The letter DOES give an account number and Invoice number - and I would be ok with someone downloading the billing information for me and providing a way to pay online or over the phone.

Please help

SynthpopAddict · Accepted Answer

If you are unable to access My Verizon from overseas even with a VPN, have you tried the one-time bill pay site:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

amra_02 · Accepted Answer

Thank you SynthpopAddict.

To resolve this issue  I called the verizon support line at a "not busy time" i.e. 9am EST.  The agent was able to verify me via personal and account details and my PIN.  He was able to look at my account and explain the charges to my satisfaction ( although that wasnt a physical copy of the final bill)

He then pointed me to the one-time bill pay site and I was able to pay the bill through that.  Thank you for your help!