There's a long story that begins with me trying to buy a new phone on the Verizon website back in June that leads up to this. I won't go into the blow-by-blow recounting of it all. But suffice to say that I made a number of calls to the Verizon 800 number and spent a lot of time on the phone with Verizon reps (some of whom have been helpful; but also some others who were either incompetent or uninterested in helping me) trying to straighten it out. Not to mention the time spent fighting my way through the phone tree and then waiting on hold each time I called.
Anyways, the final problem to be solved in the big mess was that I was not receiving the promotional credit I was due on my bill for the new phone. I finally reached someone who was able to give me the proper promotional credit and it was changed on my bill this month.
I should be happy, except... that in addition to giving me the proper promotional credit, they added a $25 charge to my bill labeled "Promotion Chargeback." So essentially, they are charging me to correct their mistake. The amount is not that big but it's the principle. At this point, I'm not going to spend the time to call and ask for my $25 back. However, this is my way of letting them know (if anyone reads this) that they have an unhappy customer for all they've put me through. And then to charge me to fix their error is the final insult.
I've been a loyal Verizon customer for a number of years but if this is the way they treat me, I will consider changing carriers once my current promotions roll off.
