Billing Issue

kobs9

I received an email from Verizon on 8/1/25 that my iPad ultimate plan was going to be increased by $5 per month. when I received my next bill it had increased by $10. Made 2 calls to customer service and stopped by 2 Verizon stores. was not able to get the plan cost reduced to comply with email amount. What is my next step to resolve the issue ?

Verizon_Support

Hey, kobs9, we want to make sure you're not seeing any increases you don't expect. We're sending a private message your way so we can take a closer look.

-Cait