Tried to setup a chat yesterday but was unable to open the link I was sent. Can we start again today?
kobs9, I am sending you a private message so that we may assist.
-Erica
Was this link via a private message in the forums? Those links have a timed expiration. I also had the same issue several months ago and am not sure if it's my internet browser or something else. Using live chat while logged into My Verizon works better for me.