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Disney Plus Bundle disappeared

Babygrand1982

We have had the Disney Plus legacy bundle for years. Now, I cannot log in and it is prompting me to subscribe. Why?! We have not changed anything on our plan. We upgraded my daughter’s phone a few days ago. Could someone have clicked the wrong button during the upgrade? Very frustrated! I do not want to be on the phone with Verizon for hours since I already did it this week!

Comments

Verizon_Support

We understand the frustration and are sending a private message so we can take a look into this with you further.

-Katie

SynthpopAddict

I'd check your account and all your lines to see if the other lines are still on the legacy plan which had the Disney perk included. Sure hope your daughter upgrading her line (promos require you to be on a current service plan, which means your daughter now has a new service plan which doesn't have Disney automatically included) didn't cause a snafu where ALL your lines were switched over to a new plan.

SSD1424

I too just today discovered our Google Play Pass subscription was revoked and canceled by Verizon without any explanation as to the circumstances behind Verizon's sudden and disappointing decision to cancel several user's Plan Perks. Have you received any compensation offers yet?

Verizon_Support

We'd like to help you with your questions about your subscription. Please tell us, what is your service plan? Have you recently made any changes to your account?

~Maria

DOliver12

I’m concerned the same thing is going to happen to us. We are thinking of upgrading to new phones/ultimate unlimited plan. We currently have the Disney bundle included in our plan. Will we lose that perk if we choose to upgrade phones/plan? Hope you were able to keep your perk on your daughters phone as well!

Verizon_Support

It is always good to know your options DOliver12. In this case, upgrading your device will not change any of the perks in your account, but depending on the changes you made to your plan, that can remove certain perks. If you have additional questions, feel free to let us know.

~Freddy

DOliver12

Thank you for your reply. So my question is: if we were to switch from our current 5G Play More plan to the Ultimate Unlimited plan would our free Disney bundle perk transfer over and remain free? If not, what plan would allow us to keep this same perk? Or do we lose this perk if we were to change our plan?

thanks so much!

Verizon_Support

Great question! If you moved off of your 5G Play More plan to any other plan, the perk would fall off. You would be able to get the Disney+/Hulu/ESPN+ perk on any new plan for $10/month.

-Joe

XGueroX

This exact same thing happened to me. All of a sudden I couldn't access Disney+. I talked with Verizon for hours and was told that my plan was still appropriate and that the following week I would get a message from Disney on how to reactivate my account. Well today I looked at my most recent bill and what do I see. Disney Bumdle REMOVED. What the heck verizon??

Verizon_Support

We're sorry to hear that you're having issues accessing your Disney Bundle. We'd love to take a closer look and provide support to get everything up and running. Please be on the lookout for a Private Note.

-Christy

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